Order Information

Customer Service is the MOST important part of our business. If you aren't happy, we aren't happy!


Shipping.....
Shipping is based on the weight and size of items purchased and is non-negotiable.  Shipping choices will be shown at time of checkout and the estimated cost may be calculated after adding products to your cart.  Orders over $250 will be shipped with a signature required.  If you have any questions about this policy, please contact us.

Most items will offer choices for USPS or UPS Ground shipping methods.  Items marked FREE SHIPPING will be shipped via the following methods--

Most of our smaller, lightweight items will be shipped via USPS First Class or Priority Mail.  However, heavier/larger items will be shipped via UPS Ground at our discretion.  (Additional shipping charges on Oversized items marked Free Shipping may apply to Alaska, Hawaii, APO or FPO addresses--please email for a quote.)

Returns.....
We hope you are enjoying your purchase from us.

We do our best to make sure that our items are described properly.  Returns are only accepted if they are pre-approved by us.  Customer satisfaction takes top priority, however, returns due to buyer's remorse will not be accepted, so please be sure that you want the item and know what you are getting before making your purchase.  We are more than happy to answer any questions you may have.

 
You must e-mail us within 3 days of receipt of order. We will make every effort to correct this problem within a timely manner.

All returned items must be in undamaged, original condition and are subject to a 15% restocking fee .
Shipping charges are non-refundable.
Prices in effect at time of purchase are final.
We reserve the right to change prices at any time.

Disclaimer.....
The buyer assumes all responsibility for determining the suitability of all products, sold by us, for their specific use.  Porch Swing Memories, LLC assumes no liability for damage or injury resulting from the use of products sold or supplied by this company.